Request deletion by email
Email support@framivu.com with the subject Framivu account deletion. State that you want your account and associated data deleted. Send the request from the account's registered address if you can. If you cannot access that address, explain this so support can arrange proportionate ownership verification.
Do not send your password, sign-in code, card details or unnecessary identity documents. Support will confirm the outcome; simply sending an email does not mean the deletion is complete.
Delete inside the app
Open Account while signed in, select Delete account, review the details, enter your password in the app and confirm deletion. If the app reports that removal is pending, the service still needs to complete the operation. Contact support if it does not finish.
An administrator account must transfer administration first. This is not required for an ordinary member account.
What deletion removes
Completed server-side deletion removes login access, clears profile email and display name, and removes saved online project summaries. Deletion inside the app also clears the account's draft projects on that device.
Original gallery files, exported images/videos, guest projects, backups and copies on other devices remain under your storage controls. An email request cannot remotely erase local files on your device.
Information that can remain
A limited pseudonymous account ID, deleted status and update time remain to prevent stale requests from recreating a deleted profile. Existing historical purchase/credit bindings can remain to prevent purchase replay, with direct purchase tokens and encrypted customer details cleared. These records are not fully anonymous and currently have no automatic expiry.
Provider logs, authentication audit records, backups and support correspondence may remain under the applicable service configuration and security or legal requirements. Contact support to request review of retained information. The app privacy policy explains these exceptions; account deletion is not a promise of immediate erasure from every backup, log and email copy.
Timing and confirmation
Our operational target is to complete verified email deletion requests within 60 days. Where applicable law requires an earlier response or completion, the shorter deadline takes priority. We will confirm completion or explain any permitted delay and retained information. Identity verification does not automatically restart the response deadline.
Parents or guardians can use the same address for a child's data request. We may need to verify the account and the adult's authority.